Guest Experience Host - Gaming Venue

MERKUR Casino UK; Hounslow; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

28 days holiday + BH

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Employee discounts

Employee assistance programme

Job summary

MERKUR Casino UK Ltd invites applications for a Team Member role in Hounslow. The position covers 40 hours per week, with a pay rate of £13.25–£14.75 per hour and a night rate of £14.75 per hour between 23:00 and 06:00.

We value friendly, reliable team players who provide first-class service and can work weekends and bank holidays. Join MERKUR Slots to be part of an established gaming brand, receive ongoing training, and enjoy a contributory pension, life assurance, and inclusive employee

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Maintain high standards of venue housekeeping and cleanliness of gaming equipment, floors and surfaces.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behavior for suspicious or disruptive activity.
• Assist with administration to achieve 100% accuracy.
• Support smooth promotions and ensure customer satisfaction.
• Deliver customer service in line with company standards and resolve issues per policy.

Skills

Customer service

Communication

Flexible / adaptable

Attention to detail

Job description

MERKUR Casino UK Ltd invites applications for a Team Member role in Hounslow. The position covers 40 hours per week, with a pay rate of £13.25–£14.75 per hour and a night rate of £14.75 per hour between 23:00 and 06:00.

We value friendly, reliable team players who provide first-class service and can work weekends and bank holidays. Join MERKUR Slots to be part of an established gaming brand, receive ongoing training, and enjoy a contributory pension, life assurance, and inclusive employee