Merchandiser / Account Manager

TRP RECRUITMENT; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fashion supplier based in Leicester is seeking a proactive Merchandiser / Account Manager to manage key customer accounts and ensure product ranges meet expectations. This role involves building strong relationships, overseeing negotiations with overseas factories, and managing critical paths effectively. The ideal candidate will have experience in account management within a fashion context, excellent communication skills, and a positive, team-oriented attitude. Join a fast-paced environment where you can truly make an impact.

Qualifications

• Experience in account management or wholesale merchandising within a fashion supplier environment.
• Strong understanding of lead times, production processes, and critical path management.
• Excellent communication skills with a customer-first mindset.

Responsibilities

• Manage the day-to-day running of key customer accounts.
• Act as the main point of contact for merchandisers and build strong relationships.
• Work closely with internal teams to ensure product ranges meet customer expectations.
• Liaise with overseas factories to oversee price negotiations and order quantities.

Skills

Account management

Communication skills

Understanding of production processes

Confident working with offshore factories

Problem-solving

Job description

We are partnering with a rapidly growing fashion supplier based in Leicester who are looking for a proactive, commercially minded Merchandiser / Account Manager to join the team. This business works with leading high‑street retailers and is known for its fast‑paced, collaborative, and supportive culture. This is an exciting opportunity for someone who is ready to make a real impact within an ambitious and expanding team.

Main responsibilities will include:

• Manage the day‑to‑day running of key customer accounts
• Act as the main point of contact for merchandisers, building strong, professional, and solution‑driven relationships
• Work closely with internal teams to ensure product ranges meet customer expectations
• Monitor and manage lead times to ensure all deadlines, deliveries, and approvals are met
• Prepare for and attend customer meetings, presenting updates and product progress
• Liaise with overseas factories to oversee price negotiation, lead times, and order quantities, ensuring commercial viability
• Own and manage the critical path, ensuring accurate tracking and timely approvals
• Chase the approval of lab dips, strike‑offs, and bulk quality in collaboration with the technical team
• Provide weekly updates, reports, and key account performance insights to the wider team

Person Specification:

• Experience in account management or wholesale merchandising within a fashion supplier environment
• Knowledge of product and an understanding of fabric, quality, and cost implications
• Confident working with offshore factories; China or similar region experience is advantageous
• Strong understanding of lead times, production processes, and critical path management
• Excellent communication skills with a customer‑first mindset
• Positive, proactive, and collaborative attitude with the ability to thrive in a fast‑paced environment