Mental Health Helpline Operator

Active Care Group; Long Eaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading independent mental healthcare provider in the UK is seeking a Mental Health Helpline Operator to deliver essential telephone support to individuals in distress. The role involves assessing callers' mental health needs and risks while providing guidance towards suitable solutions and community resources. This position offers an opportunity to make a meaningful impact in the lives of those facing mental health challenges, all while working within a professional and supportive team environment.

Benefits

Employee Assistance Program

Personal development opportunities

Enhanced sickness pay

Qualifications

• Ability to provide emotional support through telephone interaction.
• Experience in assessing callers' needs and risks.
• Familiarity with community resources for referrals.

Responsibilities

• Provide emotional support through telephone interaction.
• Assess the level of risk and need from callers.
• Guide callers towards practical solutions and resources.

Skills

Telephone support

Risk assessment

Advising and guiding

Job description

Mental Health Helpline Operator

As a Mental Health Helpline Operator you willprovide telephone supportto people using the helpline services with the objective of preventing escalation to a clinical mental health intervention. Helpline Operators are the first point of contact within the Mental Health Helpline. The role includes greeting callers, establishing rapport, and assessing the level of risk and need. You will provide advice and guidance to the callers exploring practical solutions, utilising community resources where possible and signposting callers to relevant services. Follow up support will also be provided on a planned non-crisis basis.

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Paycare Health Benefits

Paycare health cash plan you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit. Employee Assistance Program access to 24/7 GP appointments, 1‑1 counselling and health assessments. Team initiatives this may include team away days, P3s Big Day Out and our Annual Awards Ceremony. Discounts access to Paycare Perks and Tickets for Good. Personal development opportunities including mentoring, training, secondments, job shadowing, and more. Colleague Volunteering Programme one day paid leave per year. Enhanced sickness pay based on your length of service. Earning Potential optional overtime and refer a friend bonus scheme. Additional equipment provision some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

Equal Opportunities Statement

P3 is an equal opportunities employer and is committed to combating all forms of discrimination. Please note P3 reserve the right to close this advert earlier than the stated closing date. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.