Mental Health Administrator

Oxford Health NHS Trust; Oxford; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Oxford is seeking an experienced administrator to join their Adult Mental Health Team. This dynamic role involves managing inquiries, assisting reception duties, and typing reports. The ideal candidate should possess strong organizational and communication skills, as well as a good level of education. The position offers support for professional growth and various employee benefits. A commitment to mental health support is essential, making this a rewarding opportunity to impact the community positively.

Benefits

Excellent opportunities for career progression

27 days annual leave, plus bank holidays

NHS Discount across a wide range of shops

Lease car scheme

Cycle to work scheme

Employee Assistance Programme

Mental Health First Aiders

Staff accommodation

Networking and support groups

Qualifications

• Experience of working in a team setting.
• NHS experience.
• Experience of working in a Social Care / Patient facing setting.

Responsibilities

• Answering the telephone, taking messages and processing enquiries.
• Assisting with reception duties for Outpatients departments.
• Managing incoming post.
• Supporting with the typing of reports and uploading patient information.

Skills

Good written and verbal skills

Good organisational skills

IT skills including Outlook, Excel and Word

PowerPoint Skills

Education

Good level of general education English and Mathematics grade A-C or equivalent

Formal Secretarial Training (RSA or shorthand qualification)

Digital Dictation Experience

Job description

Are you seeking an admin role as part of a team where you can make a real difference?

If you're looking to join a unique administration team, The Adult Mental Health Team, forming part of Oxford Health NHS Trust, based in the heart of Oxford City, are keen to hear from you.

We are dedicated to supporting a range of medical staff who provide support to adults of working age experiencing Mental Health issues. We are an extremely supportive team, and together, we all make a real difference in the community.

This is an administrative role which can be fast paced and challenging, requiring skill to handle all contacts with confidence, compassion, patience and professionalism. In return, you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunity to undertake apprenticeships, yearly appraisals etc.

Main duties of the job

The responsibilities of the role include, but are not limited to:

• Answering the telephone, taking messages and processing enquiries.
• To assist with reception duties for Outpatients departments.
• Managing incoming post.
• To provide support with the typing of reports, letters and correspondence when required and to be responsible for the uploading patient information onto Carenotes in a timely manner.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

Supporting everyone with their mental health has always been important to us but, never more so than now.

So, if you have administration experience or, are interested in working in a Mental Health setting ,this could be the opportunity for you and just the team member we are looking for!

If you'd like to know more about the role or the team, then please get in touch with Andy, on [e-mail] or 07876 392735

Person Specification

Knowledge

• Good written and verbal skills
• Good organisational skills
• IT skills including Outlook, Excel and Word
• PowerPoint Skills

Qualifications

• Good level of general education English and Mathematics grade A-C or equivalent
• Formal Secretarial Training (i.e. RSA or shorthand qualification)
• Digital Dictation Experience

Experience

• Experience of working in a team setting
• NHS experience
• Experience of working in a Social Care / Patient facing setting

Personal Qualities

• Good communication skills with an empathetic approach
• High levels of emotional resilience
• Ability to work under pressure in a calm manner
• Personal Qualities
• Desire to work in a Mental Health Setting

Contractual Requirements

• Ability to travel between sites and to regional meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum/pro-rata