Membership Team Lead

Michael Page; Greater London; Remote; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Work-from-home opportunities

Job summary

Michael Page in London is seeking a Membership Team Lead to oversee the day-to-day operations of the membership team within the leisure, travel & tourism sector. You will focus on delivering excellent customer service, managing workflows, and developing the team to ensure smooth operations.

The role emphasizes leadership, process optimization, and cross-department collaboration to meet business objectives and maintain high service standards.

Qualifications

• Experience in customer service or team management within the leisure, travel & tourism industry.
• Strong leadership and organisational skills.
• Ability to motivate and develop a team to achieve their best performance.
• Excellent communication and problem-solving abilities.
• A proactive approach to improving processes and achieving results.
• Attention to detail and the ability to manage multiple priorities effectively.

Responsibilities

• Lead and manage the membership team to deliver exceptional customer service.
• Oversee daily operations, ensuring efficient handling of member inquiries and requests.
• Monitor and evaluate team performance, providing guidance and support for improvement.
• Develop and implement processes to enhance team productivity and service quality.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain accurate records of member interactions and transactions.
• Handle escalated issues and provide resolutions in a timely manner.
• Assist in identifying areas for growth and implementing strategies to support business objectives.

Skills

Leadership

Customer service

Team management

Communication

Problem-solving

Process improvement

Job description

As a Membership Team Lead in London, you'll oversee the day-to-day operations of the membership team within the leisure, travel & tourism industry. Your role will focus on ensuring excellent customer service, managing workflows, and supporting team development to keep things running smoothly.

Client Details

Our client is a leading membership organisation that supports the creative community through essential services and advocacy. With a strong reputation and people-focused culture, they offer the opportunity to be part of a dynamic and purpose-driven team.

Description

• Lead and manage the membership team to deliver exceptional customer service.
• Oversee daily operations, ensuring efficient handling of member inquiries and requests.
• Monitor and evaluate team performance, providing guidance and support for improvement.
• Develop and implement processes to enhance team productivity and service quality.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain accurate records of member interactions and transactions.
• Handle escalated issues and provide resolutions in a timely manner.
• Assist in identifying areas for growth and implementing strategies to support business objectives.

Profile

• Experience in customer service or team management within the leisure, travel & tourism industry.
• Strong leadership and organisational skills.
• Ability to motivate and develop a team to achieve their best performance.
• Excellent communication and problem-solving abilities.
• A proactive approach to improving processes and achieving results.
• Attention to detail and the ability to manage multiple priorities effectively.

Job Offer

Salary of £45,000 to £50,000, dependent on the level of experience.

Work-from-home opportunities for improved work-life balance.

Permanent position offering stability and growth potential.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.