Membership Development Executive

JLD Recruitment Ltd; Southend-on-Sea; On-site; GBP 30,000 - 35,000; Full time

Job summary

JLD Recruitment Ltd is recruiting on behalf of a client for a Membership Development Executive in Southend-on-Sea, Essex.

The role emphasizes building relationships with existing and prospective members, supporting businesses, and identifying opportunities for growth. You'll manage enquiries, maintain CRM records, support onboarding and renewals, and help organise networking events. Salary £30,000-£35,000 per annum.

Qualifications

• Experience in customer service, account management, client relationship management or a similar role.
• Excellent written and verbal communication skills.
• Strong organisational, administrative and IT skills.
• Experience using databases, CRM systems or similar business platforms.
• A professional and personable approach, with confidence attending networking events.
• A full UK driving licence and access to a vehicle.
• Experience within a membership organisation, business network or B2B environment would be advantageous.

Responsibilities

• Build and maintain strong relationships with existing and prospective members.
• Act as a key point of contact, responding to enquiries by telephone, email and face-to-face.
• Proactively engage with members to understand their needs and maximise membership value.
• Maintain accurate membership records and update CRM systems.
• Support membership onboarding, renewals, engagement and retention.
• Identify opportunities to promote services, events and networking activities.
• Assist with the organisation and delivery of member events and business networking opportunities.
• Work collaboratively with colleagues to enhance the member experience and support membership growth.

Job description

Membership Development Executive

Location: Southend-on-Sea, Essex

Salary: £30,000-£35,000 per annum

Hours: Monday to Friday, 9am-5pm, with occasional out-of-hours events

The Opportunity

We are delighted to be recruiting on behalf of our client for a Membership Development Executive to join their team in Southend-on-Sea.

This is an excellent opportunity for a proactive, organised and personable individual who enjoys building relationships, supporting businesses and identifying opportunities for growth.

Working closely with the Client Relationship Manager, you will play a key role in supporting existing and prospective members, strengthening relationships and ensuring members get the most out of their membership.

Key Responsibilities

• Build and maintain strong relationships with existing and prospective members.
• Act as a key point of contact, responding to enquiries by telephone, email and face-to-face.
• Proactively engage with members to understand their needs and maximise membership value.
• Maintain accurate membership records and update CRM systems.
• Support membership onboarding, renewals, engagement and retention.
• Identify opportunities to promote services, events and networking activities.
• Assist with the organisation and delivery of member events and business networking opportunities.
• Work collaboratively with colleagues to enhance the member experience and support membership growth.

About You

Our client is looking for someone who is confident communicating with businesses, enjoys building lasting relationships and takes a proactive approach to their work.

You will be organised, commercially aware and comfortable managing multiple priorities while delivering excellent customer service.

• Experience in customer service, account management, client relationship management or a similar role.
• Excellent written and verbal communication skills.
• Strong organisational, administrative and IT skills.
• Experience using databases, CRM systems or similar business platforms.
• A professional and personable approach, with confidence attending networking events.
• A full UK driving licence and access to a vehicle.

Experience within a membership organisation, business network or B2B environment would be advantageous.