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Flow Recruitment Ltd; Farnham; On-site; GBP 35,000 - 48,000; Full time

Job summary

Flow Recruitment Ltd on behalf of a major UK leisure operator invites applications for a Membership Manager at their Farnham site. You will lead a busy membership team, drive growth, and manage performance against KPIs to convert users into members.

You will develop product knowledge across facilities, ensure excellent customer service, and keep administration and systems compliant. The ideal candidate has membership management or sales leadership experience and strong communication to motivate

Qualifications

• Experience in membership management or sales leadership roles.
• Excellent communication and customer service skills are essential.
• Ability to motivate and develop a sales-focused team.

Responsibilities

• Lead a busy Membership team and support Advisors.
• Set and monitor KPIs and targets to drive growth.
• Develop strategies to convert users to members.
• Ensure administration and systems are up to date and compliant.

Skills

Leadership

Communication

Customer service

Sales motivation

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their leading site, based in Farnham, Surrey.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone’s a member.’ Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.