Membership Operations Lead — Remote-Eligible

Michael Page; Greater London; Remote; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Work-from-home opportunities

Job summary

Michael Page in London is seeking a Membership Team Lead to oversee the day-to-day operations of the membership team within the leisure, travel & tourism sector. You will focus on delivering excellent customer service, managing workflows, and developing the team to ensure smooth operations.

The role emphasizes leadership, process optimization, and cross-department collaboration to meet business objectives and maintain high service standards.

Qualifications

• Experience in customer service or team management within the leisure, travel & tourism industry.
• Strong leadership and organisational skills.
• Ability to motivate and develop a team to achieve their best performance.
• Excellent communication and problem-solving abilities.
• A proactive approach to improving processes and achieving results.
• Attention to detail and the ability to manage multiple priorities effectively.

Responsibilities

• Lead and manage the membership team to deliver exceptional customer service.
• Oversee daily operations, ensuring efficient handling of member inquiries and requests.
• Monitor and evaluate team performance, providing guidance and support for improvement.
• Develop and implement processes to enhance team productivity and service quality.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain accurate records of member interactions and transactions.
• Handle escalated issues and provide resolutions in a timely manner.
• Assist in identifying areas for growth and implementing strategies to support business objectives.

Skills

Leadership

Customer service

Team management

Communication

Problem-solving

Process improvement

Job description

Michael Page in London is seeking a Membership Team Lead to oversee the day-to-day operations of the membership team within the leisure, travel & tourism sector. You will focus on delivering excellent customer service, managing workflows, and developing the team to ensure smooth operations.

The role emphasizes leadership, process optimization, and cross-department collaboration to meet business objectives and maintain high service standards.