Membership & Operations Manager

Gordon Yates Recruitment Consultancy; City Of London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Generous pension

Private medical and dental

30 days annual leave

Hybrid working option

Job summary

Gordon Yates Recruitment Consultancy is recruiting a Membership & Operations Manager for a prestigious City of London institution. The role oversees membership administration, communications and events, with a hands-on, office-based environment and a Monday–Friday 9am–5pm schedule.

You will build strong relationships with members and stakeholders, manage CRM records, coordinate committees and events, and contribute to the charity objectives of a heritage organisation.

Qualifications

• Experience managing membership bodies, associations or similar organisations.
• Excellent written and verbal communication, with professional correspondence and newsletters.
• Ability to manage multiple projects, deadlines and budgets.

Responsibilities

• Oversee day-to-day membership administration, enquiries, applications and annual renewals.
• Coordinate committee and board administration, agendas, papers, meeting arrangements and minutes.
• Manage regular member communications, including newsletters and announcements.
• Plan and deliver a varied programme of member events, bookings and guest communications.

Skills

Membership management

Administration

Communications

Events coordination

Stakeholder management

Tools

CRM systems

Google Workspace

Website management tools

Job description

Membership & Operations Manager

City of London £50,000 £60,000 per annum DOE

Permanent Full-time Monday to Friday, 9am 5pm

Predominantly office-based

Our client is a prestigious, historic City institution with a fascinating heritage, a thriving membership community and a strong commitment to charitable activities.

Based in beautiful headquarters near the River Thames, the organisation hosts an extensive programme of member events and provides an elegant setting for private and commercial functions.

We’re recruiting a Membership & Operations Manager to take responsibility for three key areas: membership administration, communications and events.

This is a varied, hands-on role within a small, established team, requiring exceptional organisational skills, strong digital confidence and the ability to build positive relationships with people from all walks of life.

We’re particularly interested in someone who enjoys working within a traditional, professional and sometimes formal environment, understands the importance of etiquette and discretion, and takes genuine pride in delivering an excellent service.

Key Responsibilities

Membership & Administration

• Oversee day-to-day membership administration, enquiries, applications and annual renewals.
• Maintain accurate membership records and manage the membership database and online systems.
• Act as a key point of contact for members, prospective members and stakeholders.
• Coordinate committee and board-related administration, including agendas, papers, meeting arrangements and minutes.
• Support membership processes, reporting, scheduling and associated financial administration.

Communications

• Manage regular member communications, including the monthly newsletter and announcements.
• Maintain and update website content, online information and digital communications.
• Coordinate the production of the organisation's Annual Review.
• Support online member services, including e-shop and related digital administration where required.
• Ensure communications are accurate, engaging, timely and professionally presented.

Events

• Coordinate a varied programme of member events, meetings and formal occasions.
• Manage invitations, bookings, registrations, payments and guest communications.
• Prepare seating plans, schedules, event information and supporting documentation.
• Liaise with members, speakers, suppliers and internal colleagues.
• Support event budgets, financial tracking and administration.
• Attend occasional evening events as required.

About You

We're looking for a polished, personable and exceptionally organised individual who enjoys responsibility, variety and working closely with people.

• Strong experience in membership management, administration, communications, events or a similarly varied role.
• Exceptional organisational skills, with the ability to manage multiple projects, schedules and deadlines.
• Excellent written and verbal communication skills, including professional correspondence and newsletter production.
• Confidence working with senior stakeholders, committees and members.
• Strong IT skills and experience using CRM systems, databases, digital communication platforms and website management tools.
• Familiarity with Google Workspace would be particularly advantageous.
• Experience managing budgets, payments, reporting and accurate records.
• A professional, well-presented manner, with excellent interpersonal skills, etiquette and discretion.
• The confidence to work independently while contributing positively to a small team.
• A proactive, adaptable approach and genuine interest in supporting a membership organisation with charitable objectives.

Previous experience within a membership body, professional association, charity, livery company, heritage institution or similarly traditional organisation would be advantageous, although not essential.

Salary & Benefits

• £50,000 £60,000 per annum, dependent on experience
• 35-hour working week, Monday to Friday, 9am 5pm
• Generous contributory pension, including 10% employer contribution plus additional matching of up to 5%
• Up to 30 days' annual leave
• Christmas closure
• Private medical and dental cover
• Life insurance
• Potential for some hybrid working once established in the role, subject to agreement
• Opportunity to work in a beautiful, historic City setting

Why Apply?

This is a wonderful opportunity for someone who enjoys being at the heart of an organisation, bringing together people, communications, events and administration.

You’ll become a trusted member of a close-knit team, helping maintain the traditions of an established City institution while supporting its continued development and charitable work.