Membership Engagement & Growth Manager

Office Angels Limited; City Of London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Pension contribution

Private healthcare

Employee Assistance Programme (EAP)

Professional development

Networking events

Senior stakeholder exposure

Inclusive culture

Job summary

Office Angels is seeking a dynamic Membership Engagement & Growth Manager to drive sustainable membership growth and enhance the member experience within a collaborative environment. You will engage with member organisations, represent the organisation at industry events, and lead initiatives to maximise renewals and commercial opportunities.

The role is permanent, full time, 35 hours, hybrid in City of London.

Qualifications

• Experience with ReadyMembership CRM.
• Proven success in membership engagement, account management, or business development.
• Strong networking skills with the confidence to engage at all levels.
• Experience in representing an organisation at industry events.
• Commercial awareness and the ability to identify growth opportunities.
• Outstanding communication and interpersonal skills.
• A full driving licence with access to transport (business mileage reimbursed).

Responsibilities

• Build and maintain strong relationships with member organisations, driving engagement, satisfaction and retention.
• Lead membership growth initiatives, identifying new members, commercial opportunities and strategies to maximise renewals.
• Represent the organisation at industry events and networking forums, building influential relationships and enhancing market presence.
• Deliver valuable member experiences through events, forums and special interest groups that encourage collaboration and knowledge sharing.
• Support member communications and marketing activity, ensuring high-quality engagement across multiple channels.
• Utilise CRM systems to track member engagement, manage the membership lifecycle and continuously improve processes and member offerings.

Skills

Membership engagement

Account management

Business development

Networking

Public representation

Commercial awareness

Communication

Driving licence

Tools

ReadyMembership CRM

Job description

Membership Engagement & Growth Manager

45,000 - 55,000
Permanent, Full Time

35 Hours - Monday to Friday

City of London - Near Liverpool Street Station

Our client, a leading membership association in the risk management and insurance sector, is seeking a dynamic Membership Engagement & Growth Manager. This newly created role is pivotal in driving sustainable membership growth and enhancing the overall member experience within an engaging and collaborative environment. In this exciting position, the successful candidate will act as an ambassador for the organisation, engaging with members and stakeholders to cultivate a thriving community.

Benefits:

• 25 days annual leave, plus bank holidays
• Hybrid working with flexibility around office and home-based working
• Pension contribution scheme
• Private healthcare
• Employee Assistance Programme (EAP)
• Professional development and funded learning opportunities
• Regular team socials and networking events
• Opportunity to work closely with senior stakeholders across the risk and insurance industry
• Collaborative, supportive and member-focused culture

Key Responsibilities:

• Build and maintain strong relationships with member organisations, driving engagement, satisfaction and retention.
• Lead membership growth initiatives, identifying new members, commercial opportunities and strategies to maximise renewals.
• Represent the organisation at industry events and networking forums, building influential relationships and enhancing market presence.
• Deliver valuable member experiences through events, forums and special interest groups that encourage collaboration and knowledge sharing.
• Support member communications and marketing activity, ensuring high-quality engagement across multiple channels.
• Utilise CRM systems to track member engagement, manage the membership lifecycle and continuously improve processes and member offerings.

Requirements:

• Experience with ReadyMembership CRM.
• Proven success in membership engagement, account management, or business development.
• Strong networking skills with the confidence to engage at all levels.
• Experience in representing an organisation at industry events.
• Commercial awareness and the ability to identify growth opportunities.
• Outstanding communication and interpersonal skills.
• A full driving licence with access to transport (business mileage reimbursed).

The organisation values diverse backgrounds and experiences, promoting an inclusive environment for all candidates.

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.