Membership Support Advisor - Heston

David Lloyd; Hounslow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Club Membership for you and your?

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training.

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Club is seeking a passionate Member Support Advisor to join our team. Based at the Heston hub, this on-site role handles member queries via Chat, Telephone and Email, processing requests promptly and delivering outstanding service with structured hours 9:00–17:00 or 10:00–18:00.

Perks include free club membership for you and family, 50% food and drinks discounts, swimming/tennis/P.T. discounts, career progression, Wagestream pay-on-demand and benefits access.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Call centre experience desirable.
• Excellent communication and organisational skills.
• Must be able to commute to the hub location.

Responsibilities

• Handle member queries via chat, telephone and email.
• Process membership requests accurately and promptly.
• Work as part of a hub team to deliver outstanding service.

Skills

Outbound calls

Customer service

Communication

Target driven

Team player

Job description

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Heston David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.

This is an on site role, located at our Heston membership hub

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks

• Free Club Membership for you and your family!


• 50% Discount on food and drinks.


• Discounts on Swimming, Tennis Lessons, and Personal Training.


• Opportunities for Career Advancement through internal training and development.


• Wagestream App: Get paid on demand!


• Access to our Benefits Suite.

About you

• Experience in outbound calling and handling customer queries is essential.


• Previous experience in a call centre environment would be desirable.


• Exceptional customer service skills.


• A drive to hit targets.


• Resilient with the ability to thrive in a fast-paced environment.


• Excellent communication and organisation skills.


• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!