Membership Support Advisor - Heston

David Lloyd Leisure; City Of London; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Zusammenfassung

David Lloyd Leisure is seeking a Customer Support professional to manage member queries across Chat, Telephone and Email within our busy hub. You will resolve membership questions with accuracy and courtesy, ensuring high service standards.

The role is office-based and requires outbound calling experience, resilience under pressure, and strong communication and organisational skills to meet targets and deliver an inclusive club experience.

Qualifikationen

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills and the drive to hit targets.
• Strong communication and organisational abilities to work in a fast-paced setting.

Aufgaben

• Handle member queries via Chat, Telephone and Email.
• Resolve membership questions accurately and timely to maintain service quality.
• Work from the office-based hub and contribute to a thriving club culture.

Kenntnisse

Customer service

Outbound calling

Target achievement

Communication

Organisation

Jobbeschreibung

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable

• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills

You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!