Membership Operations Lead — Dynamics 365 CRM

Forrest Recruitment Ltd.; Altrincham; Presencial; GBP 32.000 - 39.000; Jornada completa

Descripción de la vacante

Forrest Recruitment Ltd. is recruiting the Membership Admin Manager for a leading global not-for-profit in Altrincham. This senior role sits on the leadership team and requires an experienced office manager who can mentor colleagues and oversee daily admin tasks.

You will lead three membership administrators, process applications and upgrades, investigate complaints, and use Dynamics 365 CRM to analyse data, drive engagement, and inform future strategies.

Formación

• Proven team management experience.
• Experience handling membership programmes.
• Strong CRM data handling and analysis using Dynamics 365.
• Experience dealing with customer complaints and service issues.

Responsabilidades

• Lead and mentor a three-person membership admin team.
• Process applications and membership upgrades; oversee daily admin tasks.
• Investigate and resolve customer complaints.
• Use Dynamics 365 CRM to analyse data and inform engagement strategies.

Conocimientos

Team management

CRM data analysis

Membership programs

Herramientas

Dynamics 365 CRM

Descripción del empleo

Forrest Recruitment Ltd. is recruiting the Membership Admin Manager for a leading global not-for-profit in Altrincham. This senior role sits on the leadership team and requires an experienced office manager who can mentor colleagues and oversee daily admin tasks.

You will lead three membership administrators, process applications and upgrades, investigate complaints, and use Dynamics 365 CRM to analyse data, drive engagement, and inform future strategies.