Membership Growth Lead - Hybrid, Dynamics 365 + Team Lead

Membership Bespoke; Sale; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

24 days’ annual leave plus bank hols

5% employer pension contribution

private healthcare and medical cash计划

extra day off on work anniversary

birthday gift voucher

no annual leave deduction between Xmas

Job summary

Engineering Professional Body in Sale (hybrid) is seeking a hands-on Membership Manager to lead a three-person team and deliver high-quality service across its membership. You’ll oversee the member journey from applications to retention and use Dynamics 365 to drive improvements in processes and communications.

The role focuses on relationship-building with academia and sector partners, plus support for committees and accreditation activities. Hybrid working with two days on-site.

Qualifications

• Experience managing a membership programme or comparable service.
• Team leadership experience with a collaborative approach.
• Advanced experience using Dynamics 365 CRM and membership data.

Responsibilities

• Lead, support and develop the membership team.
• Oversee applications, upgrades, reviews and member enquiries.
• Use Dynamics 365 and membership data to improve services and identify trends.
• Support committees, professional development and accreditation activity.
• Build relationships with universities, colleges and sector partners.

Skills

Membership management

Team leadership

Customer service

Communication

Tools

Dynamics 365 CRM

Job description

Engineering Professional Body in Sale (hybrid) is seeking a hands-on Membership Manager to lead a three-person team and deliver high-quality service across its membership. You’ll oversee the member journey from applications to retention and use Dynamics 365 to drive improvements in processes and communications.

The role focuses on relationship-building with academia and sector partners, plus support for committees and accreditation activities. Hybrid working with two days on-site.