Membership Manager

Membership Bespoke; Sale; Híbrido; GBP 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

24 days’ annual leave plus bank hols

5% employer pension contribution

private healthcare and medical cash计划

extra day off on work anniversary

birthday gift voucher

no annual leave deduction between Xmas

Descripción de la vacante

Engineering Professional Body in Sale (hybrid) is seeking a hands-on Membership Manager to lead a three-person team and deliver high-quality service across its membership. You’ll oversee the member journey from applications to retention and use Dynamics 365 to drive improvements in processes and communications.

The role focuses on relationship-building with academia and sector partners, plus support for committees and accreditation activities. Hybrid working with two days on-site.

Formación

• Experience managing a membership programme or comparable service.
• Team leadership experience with a collaborative approach.
• Advanced experience using Dynamics 365 CRM and membership data.

Responsabilidades

• Lead, support and develop the membership team.
• Oversee applications, upgrades, reviews and member enquiries.
• Use Dynamics 365 and membership data to improve services and identify trends.
• Support committees, professional development and accreditation activity.
• Build relationships with universities, colleges and sector partners.

Conocimientos

Membership management

Team leadership

Customer service

Communication

Herramientas

Dynamics 365 CRM

Descripción del empleo

Engineering Professional Body | Sale, hybrid

An engineering professional body is looking for a hands-on Membership Manager to lead a team of three and deliver a high-quality service across its membership.

You’ll oversee the member journey, from applications and upgrades to enquiries, engagement and retention. You’ll also use membership data and Dynamics 365 to improve processes, service standards and communications.

What you’ll do

• Lead, support and develop the membership team.
• Oversee applications, upgrades, reviews and member enquiries.
• Use Dynamics 365 and membership data to improve services and identify trends.
• Support committees, professional development and accreditation activity.
• Build relationships with universities, colleges and sector partners.

What you’ll bring

• Experience managing a membership programme or comparable service.
• Team leadership experience, with a supportive and collaborative approach.
• Advanced experience using Dynamics 365 CRM and membership data.
• Strong organisation, communication and customer service skills.

Experience in a professional body, membership organisation, charity or trade association would be an advantage.

Benefits include

• 24 days’ annual leave plus bank holidays
• 5% employer pension contribution
• private healthcare and medical cash plan
• an extra day off on your work anniversary
• a birthday gift voucher
• no annual leave deduction between Christmas and New Year

The role requires at least two days a week in the Sale office. There’s flexibility around start and finish times, and Friday finishes at 3.45pm.