Membership Growth & Engagement Lead

Membership Bespoke; Sale; Híbrido; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 24 days plus holidays

5% employer pension contribution

Private healthcare

Medical cash plan

Extra day off on work anniversary

Birthday voucher

Descripción de la vacante

Engineering Professional Body in Sale, hybrid is seeking a hands-on Member Recruitment Manager to lead a team of three and deliver a high-quality service across its membership. You’ll oversee the member journey, from applications and upgrades to enquiries, engagement and retention.

You will use Dynamics 365 and membership data to improve processes, service standards and communications, support committees, professional development and accreditation activity, and build relationships with

Formación

• Experience managing a membership programme or comparable service.
• Team leadership experience with a collaborative approach.
• Advanced experience using Dynamics 365 CRM and membership data.
• Strong organisation, communication and customer service skills.

Responsabilidades

• Lead, support and develop the membership team.
• Oversee applications, upgrades, reviews and member enquiries.
• Use Dynamics 365 and membership data to improve services and identify trends.
• Support committees, professional development and accreditation activity.
• Build relationships with universities, colleges and sector partners.

Conocimientos

Team leadership

Membership programme management

Customer service

Communication

Herramientas

Dynamics 365 CRM

Descripción del empleo

Engineering Professional Body in Sale, hybrid is seeking a hands-on Member Recruitment Manager to lead a team of three and deliver a high-quality service across its membership. You’ll oversee the member journey, from applications and upgrades to enquiries, engagement and retention.

You will use Dynamics 365 and membership data to improve processes, service standards and communications, support committees, professional development and accreditation activity, and build relationships with