Membership Admin Manager

Forrest Recruitment; Altrincham; On-site; GBP 32,000 - 39,000; Full time

Job summary

Forrest Recruitment Ltd. is recruiting the Membership Admin Manager for a leading global not-for-profit in Altrincham. This senior role sits on the leadership team and requires an experienced office manager who can mentor colleagues and oversee daily admin tasks.

You will lead three membership administrators, process applications and upgrades, investigate complaints, and use Dynamics 365 CRM to analyse data, drive engagement, and inform future strategies.

Qualifications

• Proven team management experience.
• Experience handling membership programmes.
• Strong CRM data handling and analysis using Dynamics 365.
• Experience dealing with customer complaints and service issues.

Responsibilities

• Lead and mentor a three-person membership admin team.
• Process applications and membership upgrades; oversee daily admin tasks.
• Investigate and resolve customer complaints.
• Use Dynamics 365 CRM to analyse data and inform engagement strategies.

Skills

Team management

CRM data analysis

Membership programs

Tools

Dynamics 365 CRM

Job description

Membership Admin Manager Altrincham c£35,000 doe

Working for a leading global non-for-profit organisation in the senior leadership team, this is an exciting role for an experienced office manager who is accustomed to working alongside a team, undertaking daily tasks, whilst mentoring, 1-2-1’s and CRM database management.

• Leading, mentoring and undertaking regular 1-2-1’s and monitoring the performance of a team of three membership administrators
• Be actively involved and leading by example, undertaking daily admin alongside the broader admin team, processing customer applications and membership upgrades
• Responsible for investigating and resolving any complaints
• Strong knowledge and experience in managing membership data and using CRM databases (Dynamics 365 CRM) to drive day-to-day operations, analysing membership data, trends and performance indicators to inform future engagement strategies

The ideal candidate shall have proven team management experience, alongside strong CRM database knowledge (Dynamics 365 CRM); and proven experience of managing membership programmes, ideally within a not-for-profit organisation, professional institution or trade body.