Membership Lifecycle Specialist — CRM & Support Lead

Royal College of Physicians; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious healthcare organization is seeking a highly organised Senior Membership Administrator in Liverpool. The role involves providing excellent customer service, managing membership processes, and collaborating with a dedicated team. Candidates should have experience in membership administration and CRM systems, with strong organizational skills. This is a full-time position aimed at supporting a community of 40,000 members, ensuring growth and retention.

Qualifications

• At least two years of experience in membership administration or similar role.
• Experience managing complex membership processes.
• Proactive and capable of managing multiple projects simultaneously.

Responsibilities

• Provide high-quality membership administration and customer service.
• Manage key membership processes throughout the member lifecycle.
• Collaborate to develop team performance and implement process improvements.

Skills

Customer service skills

Organizational skills

Team collaboration

Experience with CRM systems

Tools

Microsoft Dynamics

Job description

A prestigious healthcare organization is seeking a highly organised Senior Membership Administrator in Liverpool. The role involves providing excellent customer service, managing membership processes, and collaborating with a dedicated team. Candidates should have experience in membership administration and CRM systems, with strong organizational skills. This is a full-time position aimed at supporting a community of 40,000 members, ensuring growth and retention.