Membership Operations Specialist

ADS Group Ltd; Farnborough; Vor Ort; GBP 25.000 - 34.000; Vollzeit

Zusammenfassung

ADS Group Ltd. is seeking a proactive Membership Administrator in Farnborough to support the Membership team and enhance the member journey from sign-up through renewal. You will manage applications, renewals, subscriptions, and member data while handling enquiries and assisting colleagues across teams.

With strong administrative skills and attention to detail, you will ensure accurate records, streamlined processes, and a responsive, professional experience for members and prospective members.

Qualifikationen

• Strong administrative and organisational skills.
• Excellent attention to detail and data accuracy.
• Confident written and verbal communication skills.
• Experience using CRM, databases, or similar record-management systems.
• Good Microsoft Office skills, particularly Outlook, Excel, Word, and Teams.
• Ability to manage competing priorities and deadlines.
• Experience administering subscriptions, invoicing or Direct Debit processes.
• Previous experience in a membership organisation, trade association, professional body or customer service environment.

Aufgaben

• Taking end-to-end ownership of the membership applications process.
• Conduct the relevant due diligence checks, which include contacting industry references and ensuring all applications meet the joining criteria, prior to submission to the membership committee.
• Act as secretariat to the ADS Membership Committee.
• Maintain accurate and complete membership records within the CRM system.
• Monitor, review, and develop membership administration workflows and follow up on outstanding information or actions.
• Contribute to improving membership processes, procedures, and ways of working.
• Support the administration of membership subscriptions, including obtaining payment of outstanding invoices, Direct Debit arrangements, and other subscription related queries.
• Work with Finance and Membership teams, and liaise with third party suppliers, conduct reconciliation, investigating, and resolving any membership financial and data discrepancies.
• Assist with renewal activity and follow up outstanding actions where appropriate.
• Provide administrative support to the wider Membership team and account management activities.
• Support the punctual and accurate preparation of membership reports and management information as requested.
• Deliver a professional and responsive service to members and prospective members.

Kenntnisse

Administrative skills

Attention to detail

Communication skills

CRM experience

Microsoft Office

Prioritisation

Stakeholder management

Subscriptions management

Tools

Outlook

Excel

Word

Teams

Jobbeschreibung

ADS Group Ltd. is seeking a proactive Membership Administrator in Farnborough to support the Membership team and enhance the member journey from sign-up through renewal. You will manage applications, renewals, subscriptions, and member data while handling enquiries and assisting colleagues across teams.

With strong administrative skills and attention to detail, you will ensure accurate records, streamlined processes, and a responsive, professional experience for members and prospective members.