Membership Administrator

ADS; Farnborough; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

ADS is seeking a Membership Administrator to support the membership journey from application to renewal. You will manage applications, perform due diligence, and act as secretariat to the ADS Membership Committee.

You will maintain CRM records, process subscriptions and Direct Debit payments, and liaise with Finance and external suppliers to ensure accurate data and timely actions. You will join a collaborative team focused on delivering a professional member experience with strong attention to

Qualifications

• Strong administrative and organisational skills.
• Excellent attention to detail and data accuracy.
• Confident written and verbal communication skills.
• Experience using CRM, databases, or similar record-management systems.
• Good Microsoft Office skills (Outlook, Excel, Word, Teams).
• Ability to manage competing priorities and meet deadlines.
• Collaborative approach across teams.
• Experience administering subscriptions, invoicing or Direct Debit processes.
• Previous experience in membership organisations, trade associations, or customer service.

Responsibilities

• Taking end-to-end ownership of the membership applications process.
• Conduct relevant due diligence checks, including references, before submission to the membership committee.
• Act as secretariat to the ADS Membership Committee.
• Maintain accurate membership records within the CRM system.
• Monitor and develop membership workflows; follow up on outstanding information or actions.
• Support administration of subscriptions, invoicing, and Direct Debit processes.
• Collaborate with Finance and Membership teams and liaise with third party suppliers for reconciliations.
• Assist with renewal activity and follow-up actions.
• Provide administrative support to the Membership team and account management activities.
• Prepare punctual and accurate membership reports and management information.

Skills

Administrative skills

Organisational skills

Attention to detail

CRM experience

MS Office suite

Communication skills

Time management

Stakeholder liaison

Subscriptions & invoicing

Direct Debit processing

Tools

CRM systems

Direct Debit systems

Job description

The opportunity

As our Membership Administrator, you’ll be at the heart of the Membership team, helping deliver a great experience for our members from the moment they join and throughout their membership journey.

You’ll play a key role in keeping our membership operations running smoothly, managing applications, renewals, subscriptions, and member information, while responding to enquiries and supporting colleagues across the team. With a keen eye for detail and a passion for delivering excellent service, you’ll help ensure our member records are accurate, our processes work effectively, and our members receive a responsive and professional experience.

Role Responsibilities

• Taking end-to-end ownership of the membership applications process.
• Conduct the relevant due diligence checks, which include contacting industry references and ensuring all applications meet the joining criteria, prior to submission to the membership committee.
• Act as secretariat to the ADS Membership Committee.
• Maintain accurate and complete membership records within the CRM system.
• Monitor, review, and develop membership administration workflows and follow up on outstanding information or actions.
• Contribute to improving membership processes, procedures, and ways of working.
• Support the administration of membership subscriptions, including obtaining payment of outstanding invoices, Direct Debit arrangements, and other subscription related queries.
• Work with Finance and Membership teams, and liaise with third party suppliers, conduct reconciliation, investigating, and resolving any membership financial and data discrepancies.
• Assist with renewal activity and follow up outstanding actions where appropriate.
• Provide administrative support to the wider Membership team and account management activities.
• Support the punctual and accurate preparation of membership reports and management information as requested.
• Deliver a professional and responsive service to members and prospective members.

What we are looking for

• Strong administrative and organisational skills.
• Excellent attention to detail and commitment to data accuracy.
• Confident written and verbal communication skills.
• Experience using CRM, databases, or similar record-management systems.
• Good Microsoft Office skills, particularly Outlook, Excel, Word, and Teams.
• Ability to manage competing priorities and work to deadlines.
• Comfortable dealing professionally with colleagues, members, and external stakeholders.
• A collaborative approach and willingness to support colleagues across different teams
• Experience administering subscriptions, invoicing or Direct Debit processes
• Previous experience in a membership organisation, trade association, professional body or customer service environment.

Contract & Benefits

• Contract; Permanent, full-time role, Monday to Friday, 37.5 hours per week
• Location; Hybrid working- 3 days in the Farnborough office and 2 days from home