Membership Operations & CRM Specialist

College of Sports Exercise and Muskuloskeletal Med; City of Edinburgh; On-site; GBP 26,000 - 32,000; Full time

Job summary

College of Sports Exercise and Muskuloskeletal Med is seeking an organized Membership Operations & Administration professional to manage membership applications, renewals, and certificates. You will welcome members, process inquiries, and ensure accurate records in the CRM while coordinating with finance on payments and invoicing.

This role also covers data compliance, reporting, and supporting College events such as awards and conferences.

Qualifications

• Experience administering memberships and renewals.
• Strong data handling, accuracy, and privacy awareness.
• Ability to manage invoicing, payments and reconciliation with finance teams.
• Excellent customer service and professional communication.

Responsibilities

• Process new membership applications and assess eligibility.
• Manage amendments, renewals, resignations and records in CRM.
• Issue certificates after Membership Ceremony and ensure timely delivery.
• Invoicing, payments tracking, recording, and reconciliation with finance.
• Respond to membership enquiries via email and phone.
• Support annual events and ad-hoc administrative duties.
• Maintain data protection and confidentiality across tasks.

Skills

CRM

Customer service

Data entry

Communication

Financial reconciliation

Invoicing

Stakeholder liaison

Tools

CRM software

MS Excel

Job description

College of Sports Exercise and Muskuloskeletal Med is seeking an organized Membership Operations & Administration professional to manage membership applications, renewals, and certificates. You will welcome members, process inquiries, and ensure accurate records in the CRM while coordinating with finance on payments and invoicing.

This role also covers data compliance, reporting, and supporting College events such as awards and conferences.