Membership Admin & Salesforce Specialist

The Birley Clubs; Greater London; In loco; GBP 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

V Health Discount

Employee events

Pension scheme

Stream pay-as-you-earn

Dine Around 30% off

Hospitality Action – EAP

Life Insurance

Descrizione del lavoro

The Birley Clubs, based in Mayfair, is seeking a highly organised Membership Assistant to join the Membership Team at our Head Office. You will support administration, membership processes, record-keeping in Salesforce, and payments with a proactive, confidential approach.

You will work with a small, process-driven team, handling member inquiries, renewals, cancellations and reporting, while delivering excellent service and attention to detail in a professional environment.

Competenze

• Previous experience in a customer-facing administrative, membership, account management or similar role.
• Excellent written and verbal communication skills and a professional telephone manner.
• Highly organised with excellent attention to detail and the ability to prioritise tasks and meet deadlines.
• Strong numeracy skills and confidence handling payments and financial information.
• Experience with a CRM/database; Salesforce experience desirable.
• Proficient in Microsoft Office; intermediate Excel.

Mansioni

• Provide administrative support to the Membership Team across The Birley Clubs, responding to Member and prospective Member enquiries by telephone, email and correspondence.
• Support the administration of Club membership, including new Member elections, renewals, resignations and changes to Member details.
• Maintain accurate and up-to-date membership records on Salesforce, including creating new Members and memberships and updating contact and payment details.
• Process membership payments, including taking credit card payments and issuing payment links where required.
• Monitor outstanding payments and support the Membership Team with payment reminders and follow-up correspondence.
• Process membership cancellations and ensure relevant systems and records are updated within the required deadlines.
• Run regular Salesforce and membership reports to support renewal tracking, membership administration and Club mailing lists.
• Scan, file and maintain accurate membership documentation and records, ensuring information is handled confidentially.
• Create invoices and other membership documentation using approved templates.
• Support the ordering of Membership Team stationery and printed collateral, liaising with printers and suppliers when required.
• Provide general administrative support to the Membership Team and assist with ad hoc projects and tasks as required.

Conoscenze

Customer-facing

Administrative skills

Salesforce

Excel

Office software

Communication

Numeracy

Strumenti

Salesforce

Descrizione del lavoro

The Birley Clubs, based in Mayfair, is seeking a highly organised Membership Assistant to join the Membership Team at our Head Office. You will support administration, membership processes, record-keeping in Salesforce, and payments with a proactive, confidential approach.

You will work with a small, process-driven team, handling member inquiries, renewals, cancellations and reporting, while delivering excellent service and attention to detail in a professional environment.