Member Operations Specialist

[building]; United Kingdom; Vor Ort; GBP 15.000 - 22.000; Vollzeit

Benefits dieser Stelle

Real Living Wage

Zusammenfassung

Arc is seeking a detail-obsessed Ops Specialist to keep our healthtech platform running smoothly. You’ll handle member admin—from documents and IDs to verification issues—while supporting the wider operations team so doctors, nutritionists and trainers can focus on care.

This hands-on, varied role puts you at the heart of member experience, with clear processes, weekly hours and room to grow as the company expands. Great written English and trusted data handling are essential.

Qualifikationen

• Clear, friendly written English.
• Accurate handling of confidential information.
• Right to work in the UK.

Aufgaben

• Review members’ medical documents and file them accurately against the right record.
• Resolve ID verification issues quickly, kindly and by the book.
• Reply to member queries in our support inbox, and pass anything clinical to the right person in the care team.
• Help keep member records, appointments and care-team admin up to date.
• Support day-to-day operations, such as scheduling, data checks, onboarding new care team members and tracking tasks to completion.
• Spot patterns in what members ask, and help us fix the cause rather than the symptom.
• Help write and improve the processes and guides you use.
• Get involved in new operational projects and support areas as the team grows.

Jobbeschreibung

Arc is seeking a detail-obsessed Ops Specialist to keep our healthtech platform running smoothly. You’ll handle member admin—from documents and IDs to verification issues—while supporting the wider operations team so doctors, nutritionists and trainers can focus on care.

This hands-on, varied role puts you at the heart of member experience, with clear processes, weekly hours and room to grow as the company expands. Great written English and trusted data handling are essential.