Sales Membership Manager - Sports Centre

Flow Sports Personnel Ltd; Farnham; On-site; GBP 40,000 - 56,000; Full time

Job summary

Flow Sports Personnel Ltd is recruiting a Membership Manager for a leading leisure operator at Farnham, Surrey. You will lead a busy team of Membership Advisors, driving membership growth and hitting set KPIs while ensuring outstanding customer service across facilities.

You will develop your team into subject matter experts with strong product knowledge, keep administration and systems compliant, and collaborate with internal and external stakeholders to convert users to members.

Qualifications

• Experience in membership management or sales management.
• Excellent communication skills to liaise with customers and staff.
• Ability to motivate and drive a sales team to success.

Responsibilities

• Lead and develop a team of Membership Advisors to maximize membership growth.
• Set KPIs and monitor performance to ensure targets are met.
• Ensure administration and systems are updated and compliant.
• Collaborate with internal and external stakeholders to convert users to members.

Skills

People management

Communication

Sales management

Customer service

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their leading site, based in Farnham, Surrey.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone's a member.' Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.