Membership Manager

Membershipbespoke; Greater London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A well-established membership body in Greater London is seeking a Membership Manager to support its commercial and membership growth objectives. The ideal candidate will bring relevant industry knowledge, alongside experience in business development or similar roles. Key responsibilities include administrative support, relationship management, and market research. This role offers a permanent, full-time position with a salary range of £45,000–£50,000, complemented by a benefits package. Applications are welcome from all suitably qualified candidates.

Qualifications

• Previous experience in a business development or coordination role.
• Ability to manage multiple priorities effectively.
• Experience supporting events or stakeholder engagement.

Responsibilities

• Provide administrative and organisational support to the Director of Membership Services.
• Build and maintain relationships with supplier members and stakeholders.
• Conduct market research to identify commercial opportunities.

Skills

Strong organisational skills

Excellent written and verbal communication skills

Confident user of Microsoft Office

Experience managing databases or CRM systems

Network development and relationship management

Education

Qualification in business, marketing or a related discipline

Job description

Membership Manager

Membership Body – Manufacturing/Construction

3 Days London Office, 2 Days Home
Salary £45,000–£50,000 depending on experience, with benefits package
Permanent, Full Time

Our client, a well-established and highly regarded membership body, is seeking a Membership Manager to support the delivery of its commercial and membership growth objectives.

If you have experience in a similar role, either within a membership organisation or trade association, or you bring relevant industry knowledge of manufacturing, construction, the built environment, engineering, infrastructure, property and real estate, architecture and design, building materials and products, civil engineering, utilities and energy, facilities management, housing and regeneration, environmental and sustainability services, industrial services, or construction-related supply chain and logistics, we’d love to hear from you.

This is a pivotal role within a small, collaborative team, working closely with senior leadership to identify new opportunities, manage key relationships and support the operational delivery of strategic initiatives.

Reporting directly to the Director of Membership Services, the Membership Manager will act as a central point of coordination across departments, ensuring effective communication, organisation and progress tracking across business development activity.

Key Responsibilities

• Provide direct administrative and organisational support to the Director of Membership Services, including mailbox and diary management.
• Coordinate meetings, prepare agendas and manage follow-up actions.
• Maintain and update client databases, mailing lists and CRM systems.
• Build and maintain strong relationships with existing and prospective supplier members and stakeholders.
• Act as a first point of contact for escalated issues and complaints, ensuring timely and professional resolution.
• Conduct market research to identify new commercial opportunities, member benefits and emerging trends.
• Support the preparation of presentations, proposals and board papers.
• Track progress against objectives and produce reports for management and governance purposes.
• Work collaboratively with internal teams to support shared business development goals.
• Support the organisation and delivery of meetings, events and stakeholder engagement activity.

The Person

Essential

• Previous experience in a business development, coordination or similar commercial support role.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills.
• Confident user of Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Experience managing databases or CRM systems.
• Able to work independently while contributing effectively within a team environment.
• Professional, confident and comfortable engaging with senior stakeholders.

Desirable

• Experience working within a membership organisation, trade body or similar environment.
• Qualification in business, marketing or a related discipline.
• Experience supporting events, meetings or stakeholder engagement activity.
• Strong networking skills and a proactive approach to relationship management.

To apply, please submit your CV.

Due to the volume of applications, only successful candidates will be contacted. Membership Bespoke is acting as a recruitment business in relation to this role and welcomes applications from all suitably qualified candidates.