Membership Growth & Retention Leader
Frasers Group
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Benefits offered by this job
Job summary
Everlast Gyms in the United Kingdom is seeking a Sales & Retention Manager to drive membership growth, improve retention and boost club profitability. Reporting to the General Manager, you will lead the sales process, coach staff and ensure a seamless member journey from enquiry to loyalty.
This hands-on leadership role combines commercial thinking, people leadership and customer experience to maximise club performance.
Qualifications
- Experience in sales, membership, retail, hospitality or customer-focused leadership roles.
- Proven ability to influence performance and achieve commercial targets.
- Strong leadership and coaching skills.
- Excellent communication and relationship-building abilities.
- Commercial mindset with KPIs and performance data.
- Experience in fitness, leisure or membership-based business.
Responsibilities
- Lead sales activity and coach colleagues to maximise sales performance and conversion.
- Drive membership sales through effective lead management and member engagement.
- Monitor KPIs and implement action plans to achieve targets.
- Deliver regular sales updates and performance presentations to the leadership team.
- Drive revenue across memberships, fitness products and secondary spend.
Skills
Tools
Job description
Everlast Gyms in the United Kingdom is seeking a Sales & Retention Manager to drive membership growth, improve retention and boost club profitability. Reporting to the General Manager, you will lead the sales process, coach staff and ensure a seamless member journey from enquiry to loyalty.
This hands-on leadership role combines commercial thinking, people leadership and customer experience to maximise club performance.
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