Membership Growth & Retention Champion

EVERLAST GYMS; Derry/Londonderry; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers

Fearless 1000 Bonus Scheme

Monthly recognition awards

Funded qualifications – Level 3 & 5

Ongoing sales, leadership & product培训

PT and Group Training opportunities

Clear progression opportunities

High-performance culture

Job summary

Everlast Gyms in Derry/Londonderry is seeking a Sales & Retention Manager to lead membership growth, retention, and overall club commercial performance.

Reporting to the General Manager, you will head sales activity, coach colleagues, and ensure a seamless member journey from enquiry to loyalty.

This hands-on leadership role combines commercial thinking, people leadership and customer experience to drive sustainable club growth and community engagement.

Qualifications

• Experience in sales, membership, retail, hospitality or customer-focused leadership roles.
• Proven ability to influence performance and achieve commercial targets.
• Strong leadership and coaching skills.
• Excellent communication and relationship-building abilities.
• Commercial mindset with KPI and performance data fluency.
• Passion for delivering exceptional customer experiences.
• Flexible to work evenings, weekends and Bank Holidays when required.

Responsibilities

• Lead sales performance across the club with the FUNDAMENTALS process.
• Coach colleagues to maximise sales performance and conversion.
• Drive membership sales through effective lead management and member engagement.
• Monitor performance against KPIs and implement action plans to achieve targets.
• Deliver regular sales updates and performance presentations to the leadership team.
• Drive revenue across memberships, fitness products and secondary spend.

Skills

Sales leadership

Influence performance

Leadership

Communication

KPI awareness

Customer focus

Flexible schedule

Job description

Everlast Gyms in Derry/Londonderry is seeking a Sales & Retention Manager to lead membership growth, retention, and overall club commercial performance.

Reporting to the General Manager, you will head sales activity, coach colleagues, and ensure a seamless member journey from enquiry to loyalty.

This hands-on leadership role combines commercial thinking, people leadership and customer experience to drive sustainable club growth and community engagement.