Membership Growth Lead

Flow Sports Personnel Ltd; Farnham; Sur place; GBP 40 000 - 56 000; Plein temps

Résumé du poste

Flow Sports Personnel Ltd is recruiting a Membership Manager for a leading leisure operator at Farnham, Surrey. You will lead a busy team of Membership Advisors, driving membership growth and hitting set KPIs while ensuring outstanding customer service across facilities.

You will develop your team into subject matter experts with strong product knowledge, keep administration and systems compliant, and collaborate with internal and external stakeholders to convert users to members.

Qualifications

• Experience in membership management or sales management.
• Excellent communication skills to liaise with customers and staff.
• Ability to motivate and drive a sales team to success.

Responsabilités

• Lead and develop a team of Membership Advisors to maximize membership growth.
• Set KPIs and monitor performance to ensure targets are met.
• Ensure administration and systems are updated and compliant.
• Collaborate with internal and external stakeholders to convert users to members.

Connaissances

People management

Communication

Sales management

Customer service

Description du poste

Flow Sports Personnel Ltd is recruiting a Membership Manager for a leading leisure operator at Farnham, Surrey. You will lead a busy team of Membership Advisors, driving membership growth and hitting set KPIs while ensuring outstanding customer service across facilities.

You will develop your team into subject matter experts with strong product knowledge, keep administration and systems compliant, and collaborate with internal and external stakeholders to convert users to members.