Membership Growth Lead - Leisure Centre

Flow Sports Personnel Ltd; Sunderland; On-site; GBP 28,000 - 36,000; Full time

Job summary

Flow Sports Personnel Ltd is seeking a Membership Manager to lead a busy team at one of their flagship Leisure Centres in Silksworth, Sunderland. You will drive membership growth and support Advisors to convert users to members, while maintaining excellent customer service and product knowledge across pool, wellness and tennis facilities.

You will set and monitor KPIs, supervise performance, and ensure admin systems stay up to date and compliant, empowering the team to be subject matter experts.

Qualifications

• Experience in membership management, sales management or consultancy background.
• Excellent communication skills and ability to liaise with customers and staff.
• Proven ability to motivate and drive a sales team to success.

Responsibilities

• Lead a team of Membership Advisors to maximize opportunities.
• Set KPIs and targets and monitor performance regularly.
• Convert users to members through superior customer service and product knowledge.
• Ensure administration and systems are up to date and compliant.

Skills

Communication skills

Customer service

Team leadership

Sales management

Job description

Flow Sports Personnel Ltd is seeking a Membership Manager to lead a busy team at one of their flagship Leisure Centres in Silksworth, Sunderland. You will drive membership growth and support Advisors to convert users to members, while maintaining excellent customer service and product knowledge across pool, wellness and tennis facilities.

You will set and monitor KPIs, supervise performance, and ensure admin systems stay up to date and compliant, empowering the team to be subject matter experts.