Sales Manager

Flow Sports Personnel Ltd; Farnham; On-site; GBP 34,000 - 48,000; Full time

Job summary

Flow Sports Personnel Ltd is recruiting for a Membership Manager based at our client's site in Farnham, Surrey. You will lead the Membership Advisors, drive membership growth, and monitor KPIs to ensure performance aligns with company values and targets.

You will empower your team with strong product knowledge, maintain up-to-date administration and systems, and strive to convert users into members while delivering excellent customer service across all facility aspects.

Qualifications

• Experience in membership management or sales leadership.
• Strong communication with internal and external stakeholders.
• Ability to motivate and manage a sales team to achieve targets.
• Knowledge of membership systems and processes.

Responsibilities

• Lead and coach the Membership Advisors to meet KPIs and targets.
• Monitor performance and provide regular feedback and support.
• Develop strategies to convert users to members and grow membership.
• Ensure high levels of customer service and product knowledge across facilities.

Skills

Membership management

Sales management

Team leadership

Communication skills

KPI driven

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their leading site, based in Farnham, Surrey.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone's a member.' Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success