Membership Growth Manager - Leisure Club

Flow Sports Personnel Ltd; Farnham; On-site; GBP 38,000 - 52,000; Full time

Job summary

Flow Sports Personnel Ltd in Farnham, Surrey, seeks a Membership Manager to lead a dynamic team and grow membership at the site. You will manage KPIs, monitor performance, and coach staff to deliver excellent customer service and high conversion rates.

The role requires strong communication with both customers and internal teams and a focus on compliance and process excellence. You will empower your team to become subject matter experts across facilities and services, ensuring everyone’s a

Qualifications

• Experience in membership management or sales leadership.
• Strong communication with internal and external stakeholders.
• Proven ability to motivate a sales team to achieve targets.

Responsibilities

• Lead a busy membership team to drive growth and member conversion.
• Set KPIs, monitor performance and support the team to meet targets.
• Hold regular meetings to review progress and provide coaching.
• Ensure administration and systems stay up to date and compliant.

Skills

Team Leadership

KPIs & targets

Membership management

Sales motivation

Customer service

Communication skills

Tools

CRM systems

Job description

Flow Sports Personnel Ltd in Farnham, Surrey, seeks a Membership Manager to lead a dynamic team and grow membership at the site. You will manage KPIs, monitor performance, and coach staff to deliver excellent customer service and high conversion rates.

The role requires strong communication with both customers and internal teams and a focus on compliance and process excellence. You will empower your team to become subject matter experts across facilities and services, ensuring everyone’s a