Membership Growth Host & Member Experience Champion

Frasers Group; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers/

Monthly Champions recognition

Training and development opportunities

Opportunities to gain Group Training现场

High-performance culture with ambition

Job summary

Everlast Gyms, part of Frasers Group, is seeking a Sales Host to turn conversations into memberships and deliver exceptional customer experiences. You will drive membership sales, conduct tailored tours and support member retention across the club.

You’ll act as a brand ambassador, promoting products and services while building relationships with members, guests and prospects to meet growth targets. Weekend availability is expected.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.
• Previous experience in sales, hospitality, retail, leisure or customer service.
• Experience working toward sales or performance targets.
• Knowledge of membership sales or customer retention principles.
• Experience using sales, booking or membership systems.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up inquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.

Skills

Sales

Customer Service

Relationship Building

Communication

Targets

Tools

CRM systems

Booking systems

Membership systems

Job description

Everlast Gyms, part of Frasers Group, is seeking a Sales Host to turn conversations into memberships and deliver exceptional customer experiences. You will drive membership sales, conduct tailored tours and support member retention across the club.

You’ll act as a brand ambassador, promoting products and services while building relationships with members, guests and prospects to meet growth targets. Weekend availability is expected.