Member Experience & Membership Growth Host

Frasers Group; Aberford; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers

Everlast Monthly Champions programme

Opportunities to deliver Personal Tr a

Training and development opportunities

Group Training experience

High-performance culture

Job summary

Everlast Gyms, part of Frasers Group, is seeking a Sales Host to drive membership growth and deliver exceptional customer experiences within the club. You will act as a brand ambassador, supporting commercial goals while engaging members, guests and prospects with energy and professionalism.

Responsibilities include converting prospects, driving renewals, upgrades and retention, conducting tailored tours, and promoting products and fitness solutions.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.
• Previous experience in sales, hospitality, retail, leisure or customer service.
• Experience working toward sales or performance targets.
• Knowledge of membership sales or customer retention principles.
• Experience using sales, booking or membership systems.

Responsibilities

• Deliver membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional and welcoming environment for all members and guests.
• Handle member queries and concerns efficiently and professionally.
• Promote the products, services and fitness solutions available within the club.
• Actively support club initiatives, events and member engagement activities.
• Represent the Everlast Gyms brand with energy and professionalism.
• Support the day-to-day operation of the club.
• Act as a key holder when required.
• Maintain high standards of cleanliness, presentation and safety.
• Support gym floor standards and member-facing areas.
• Assist with gym resets and operational tasks where required.
• Utilise membership and CRM systems effectively to manage enquiries and member information.
• Work collaboratively with the wider club team to achieve business goals.
• Support national campaigns, challenges and initiatives.
• Contribute to a positive and engaging club culture.
• Take ownership of personal performance and development.

Skills

Sales

Customer service

Communication

Teamwork

Time management

Flexible hours

Tools

CRM systems

Booking systems

Membership systems

Job description

Everlast Gyms, part of Frasers Group, is seeking a Sales Host to drive membership growth and deliver exceptional customer experiences within the club. You will act as a brand ambassador, supporting commercial goals while engaging members, guests and prospects with energy and professionalism.

Responsibilities include converting prospects, driving renewals, upgrades and retention, conducting tailored tours, and promoting products and fitness solutions.