Membership Growth Host & Experience Ambassador

Everlast Gyms; Cardiff; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free membership

Colleague discount 20%

Champions program

Training & development

Group Training experience

High-performance culture

Job summary

Everlast Gyms in Cardiff is seeking a Sales Host to create outstanding member experiences while driving membership growth and retention. You will act as a brand ambassador, delivering exceptional service to members, guests and prospects and supporting commercial goals.

The role focuses on converting prospects into members, driving sales, renewals and upgrades, and providing tailored tours aligned with individual fitness goals.

Qualifications

• Experience in sales and customer service with a passion for fitness.
• Able to convert prospects into members and drive memberships.
• Excellent communication and customer-facing skills.

Responsibilities

• Create outstanding member experiences while driving membership growth and retention within the club.
• Act as a brand ambassador, supporting the club's commercial goals while delivering exceptional service to every member, guest and prospect.
• Deliver membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection-handling techniques.

Skills

Sales & Customer Service

Communication skills

Job description

Everlast Gyms in Cardiff is seeking a Sales Host to create outstanding member experiences while driving membership growth and retention. You will act as a brand ambassador, delivering exceptional service to members, guests and prospects and supporting commercial goals.

The role focuses on converting prospects into members, driving sales, renewals and upgrades, and providing tailored tours aligned with individual fitness goals.