Membership Experience & Sales Host

Everlast Gyms; Rotherham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers/

Eligibility for Champions programme

Opportunities to deliver Personal TrG?

Job summary

Everlast Gyms is seeking a Sales Host to create outstanding member experiences and drive membership growth at the club. You will act as a brand ambassador, delivering superb service to members, guests and prospects and promoting fitness products and services to help people achieve their goals.

This role offers weekends and Bank Holidays flexibility, with opportunities to deliver personal training sessions outside contracted hours and to participate in training and development for career

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional and welcoming environment for all members and guests.
• Handle member queries and concerns efficiently and professionally.
• Promote the products, services and fitness solutions available within the club.
• Actively support club initiatives, events and member engagement activities.
• Represent the Everlast Gyms brand with energy and professionalism.
• Support the day-to-day operation of the club.
• Maintain high standards of cleanliness, presentation and safety.
• Support gym floor standards and member-facing areas.
• Assist with gym resets and operational tasks where required.
• Utilise membership and CRM systems effectively to manage enquiries and member information.
• Work collaboratively with the wider club team to achieve business goals.
• Support national campaigns, challenges and initiatives.
• Contribute to a positive and engaging club culture.
• Take ownership of personal performance and development.

Skills

Passion for fitness

Customer service

Sales

Strong communication

Relationship-building

Positive personality

Target-driven

Organisational skills

Administration

Independent work

Teamwork

Flexible hours

Tools

CRM systems

Job description

Everlast Gyms is seeking a Sales Host to create outstanding member experiences and drive membership growth at the club. You will act as a brand ambassador, delivering superb service to members, guests and prospects and promoting fitness products and services to help people achieve their goals.

This role offers weekends and Bank Holidays flexibility, with opportunities to deliver personal training sessions outside contracted hours and to participate in training and development for career