Membership Growth & Experience Host

Frasers Group; Epsom and Ewell; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers/

Everlast Champions programme access

PT sessions outside contracted hours

Training and development opportunities

Group Training experience

High-performance culture

Job summary

Everlast Gyms is seeking a Sales Host to grow membership, deliver standout experiences and support retention across the club. You’ll act as a brand ambassador, promote products and services, and help guests and members achieve their fitness goals.

Join a fast-growing fitness business with opportunities for progression, training and involvement in group sessions. Flexible weekend hours and a proactive, customer-focused mindset are valued.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and bank holidays.
• Experience in sales, hospitality, retail, leisure or customer service.
• Experience working toward sales or performance targets.
• Knowledge of membership sales or customer retention principles.
• Experience using sales, booking or membership systems.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional and welcoming environment for all members and guests.
• Promote the products, services and fitness solutions available within the club.
• Actively support club initiatives, events and member engagement activities.
• Represent the Everlast Gyms brand with energy and professionalism.
• Maintain high standards of cleanliness, presentation and safety.
• Support gym floor standards and member-facing areas.
• Assist with gym resets and operational tasks where required.
• Utilise membership and CRM systems effectively to manage enquiries and member information.

Skills

Sales experience

Customer service

Communication skills

Relationship-building

Target-driven

Organisational skills

Team player

Flexible hours

Retail hospitality

CRM systems

Tools

CRM systems

Sales systems

Job description

Everlast Gyms is seeking a Sales Host to grow membership, deliver standout experiences and support retention across the club. You’ll act as a brand ambassador, promote products and services, and help guests and members achieve their fitness goals.

Join a fast-growing fitness business with opportunities for progression, training and involvement in group sessions. Flexible weekend hours and a proactive, customer-focused mindset are valued.