Membership Growth Host & Guest Experience Lead

Everlast Gyms; Glasgow; On-site; GBP 18,000 - 27,000; Full time

Benefits offered by this job

Free gym membership

Colleague discount 20%

Champions programme eligibility

PT sessions outside contracted hours

Training and development opportunities

Group Training experience

High-performance culture

Job summary

Everlast Gyms is seeking a Sales Host to grow our membership community through outstanding customer experiences, driving sales and supporting member retention. You will act as a brand ambassador, welcoming prospects and promoting products and services to help members achieve their goals.

This role offers opportunities to deliver Personal Training sessions, participate in Group Training, and develop within a fast-growing fitness business. Weekend and bank holiday work may be required.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.
• Experience working toward sales or performance targets.
• Knowledge of membership sales or customer retention principles.
• Experience using sales, booking or membership systems.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional and welcoming environment for all members and guests.
• Promote the products, services and fitness solutions available within the club.
• Actively support club initiatives, events and member engagement activities.
• Represent the Everlast Gyms brand with energy and professionalism.

Skills

Passion for fitness

Customer service

Sales

Communication

Teamwork

Organisational skills

Flexible hours

Sales targets

CRM systems

Membership systems

Tools

CRM systems

Membership systems

Booking systems

Job description

Everlast Gyms is seeking a Sales Host to grow our membership community through outstanding customer experiences, driving sales and supporting member retention. You will act as a brand ambassador, welcoming prospects and promoting products and services to help members achieve their goals.

This role offers opportunities to deliver Personal Training sessions, participate in Group Training, and develop within a fast-growing fitness business. Weekend and bank holiday work may be required.