Membership Growth & Experience Host

Everlast Gyms; Leicester; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Free gym membership

Colleague discount

Champions program eligibility

PT sessions outside hours

Training and development

Group Training opportunities

High-performance culture

Job summary

Everlast Gyms is seeking a Sales Host to grow our membership community by delivering exceptional member experiences and driving sales and retention. You’ll act as a brand ambassador supporting the club’s commercial goals and delivering top-tier service to members, guests and prospects.

The role focuses on converting prospects, renewing memberships, upselling opportunities and guiding tours tailored to individual fitness goals.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible hours including weekends and bank holidays.
• Experience in sales, hospitality, retail, leisure or customer service.
• Experience working toward sales or performance targets.
• Knowledge of membership sales or customer retention principles.
• Experience using sales, booking or membership systems.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional environment for all members and guests.
• Handle queries and concerns efficiently and professionally.
• Promote products, services and fitness solutions available in the club.
• Support club initiatives, events and member engagement activities.

Skills

Fitness passion

Customer service

Sales

Communication

Relationship building

Target-driven

Organised

Tools

CRM systems

Booking systems

Job description

Everlast Gyms is seeking a Sales Host to grow our membership community by delivering exceptional member experiences and driving sales and retention. You’ll act as a brand ambassador supporting the club’s commercial goals and delivering top-tier service to members, guests and prospects.

The role focuses on converting prospects, renewing memberships, upselling opportunities and guiding tours tailored to individual fitness goals.