Membership Growth & Experience Host

Frasers Group; Birmingham; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Free gym membership

Colleague discount

Monthly Champions

Personal Training sessions

Training & development

Group Training experience

High-performance culture

Job summary

Everlast Gyms in Birmingham is seeking a Sales Host to grow our membership community through exceptional customer experiences and proactive sales. You will welcome prospects, engage guests, and promote Frasers Group brands while driving retention and value.

You will act as a brand ambassador, supporting commercial goals, delivering member-first service, and contributing to a high-performance team culture with training and development opportunities.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.

Responsibilities

• Convert prospects into members and drive memberships.
• Drive membership sales, renewals, upgrades and secondary spend.
• Conduct tailored club tours based on fitness goals.
• Follow up enquiries to maximise membership conversion.
• Build relationships with members to improve retention and engagement.
• Support club sales and retention targets.

Skills

Communication

Relationship-building

Outgoing personality

Target-driven

Organisational skills

Team player

Flexible hours

Sales experience

Tools

CRM systems

Booking systems

Job description

Everlast Gyms in Birmingham is seeking a Sales Host to grow our membership community through exceptional customer experiences and proactive sales. You will welcome prospects, engage guests, and promote Frasers Group brands while driving retention and value.

You will act as a brand ambassador, supporting commercial goals, delivering member-first service, and contributing to a high-performance team culture with training and development opportunities.