Membership Experience & Sales Host

Everlast Gyms; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers'

Monthly Champions recognition program

Opportunities for Personal Training (b

Training and development opportunities

Group Training delivery experience

Job summary

Everlast Gyms in Birmingham is seeking a Sales Host to create outstanding member experiences while driving membership growth and retention. You will act as a brand ambassador, supporting commercial goals and providing exceptional service to members, guests and prospects.

The role focuses on converting prospects, driving renewals and upgrades, and delivering high-quality customer experiences across the club. A passion for fitness and sales, plus strong communication, are essential to succeed.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.

Skills

Sales & customer service

Communication skills

Team player

Organization

Flexible schedule

Independent worker

Tools

CRM systems

Job description

Everlast Gyms in Birmingham is seeking a Sales Host to create outstanding member experiences while driving membership growth and retention. You will act as a brand ambassador, supporting commercial goals and providing exceptional service to members, guests and prospects.

The role focuses on converting prospects, driving renewals and upgrades, and delivering high-quality customer experiences across the club. A passion for fitness and sales, plus strong communication, are essential to succeed.