Membership Growth & Experience Concierge

Frasers Group; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free membership

Colleague discount

Monthly Champions programme

PT sessions outside hours

Training and development

Group Training experiences

High-performance culture

Job summary

Everlast Gyms in Glasgow is looking for a Sales Host who will drive membership growth while delivering outstanding customer experiences. You will act as a brand ambassador, supporting commercial goals and delivering service to members, guests and prospects.

The role focuses on converting prospects, renewing memberships and upselling products and services to support retention and growth within the club.

Qualifications

• Passion for fitness and customer service is essential.
• Experience in sales or membership settings is preferred.
• Strong communication and relationship-building skills are required.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend.
• Conduct tailored club tours based on individual goals.
• Follow up enquiries to maximise conversion and retention.
• Build relationships with members to improve engagement.
• Support achievement of sales and retention targets.

Skills

Passion for fitness

Customer service

Sales

Strong communication

Relationship-building

Target-driven

Organisational skills

Job description

Everlast Gyms in Glasgow is looking for a Sales Host who will drive membership growth while delivering outstanding customer experiences. You will act as a brand ambassador, supporting commercial goals and delivering service to members, guests and prospects.

The role focuses on converting prospects, renewing memberships and upselling products and services to support retention and growth within the club.