Membership Experience Host

Everlast Gyms; Thurrock; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fitness company in Thurrock seeks an outgoing Host to be the first point of contact for members, driving memberships and ensuring outstanding customer experiences. The role involves supporting sales, maintaining club hygiene, and acting as a key holder. Applicants should be passionate about fitness, confident in administration, and driven to meet membership targets. The position offers a supportive team environment, free gym membership, and opportunities for career progression within the wider Frasers Group.

Benefits

Free gym membership

20% discount across Frasers Group brands

Monthly awards with salary bonuses

Training and development opportunities

Qualifications

• Outgoing and positive attitude towards customer experiences.
• Confident in administration to manage day-to-day systems.
• Sales-focused with a drive for membership targets.
• Flexible with the ability to adapt to key holder duties.

Responsibilities

• Welcoming members and ensuring positive interactions.
• Supporting sales and retention through excellent service.
• Promoting club products and services to drive KPIs.
• Handling administrative tasks using membership software.
• Acting as a key holder for club operations.

Skills

Customer service

Sales focus

Administration

Adaptability

Passion for fitness

Job description

Company Description

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Job Description

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

About You

• Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.