Membership Support Advisor - Nottingham

David Lloyd Group; Nottingham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free Club Membership for you and your

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training.

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Group is seeking a passionate Member Support Advisor for our Nottingham hub. You will handle member queries across Chat, Telephone and Email, delivering timely and accurate responses while maintaining a high standard of service.

The role is office-based in Nottingham with shifts 9:00–17:00 or 10:00–18:00, joining a team that values belonging and a thriving culture. Great benefits and opportunities for career development are offered.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills required.
• A drive to hit targets and work in a fast-paced environment.
• Excellent communication and organisation skills are essential.

Responsibilities

• Handle member queries via Chat, Telephone and Email in a timely, accurate, and friendly manner.
• Engage with members to deliver high quality service from our Nottingham hub.
• Support a consistent and structured working pattern with 9:00–17:00 or 10:00–18:00 shifts.

Skills

Outbound calling

Customer service

Call centre experience

Targets driven

Communication

Organisational skills

Job description

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Nottingham to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Based at a hub within our Nottingham David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.

*This role is located at our Notttingham membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills

You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club! Nottingham With over 150 clubs across the UK & Europe, David Lloyd Clubs is the leading premium health & wellness group.