Member Services Agent - Part-Time (US Team)

GoHenry; Farnborough; On-site; GBP 10,000 - 40,000; Part time

Job summary

A youth financial services company based in Farnborough is seeking a part-time Customer Service Representative to assist customers via various communication channels, including phone and chat. Ideal candidates will have prior customer service experience, strong English skills, and a passion for helping others. This role offers a structured training program and the opportunity to build transferrable skills in a supportive environment.

Qualifications

• Experience in contact centre, financial services, retail, or hospitality.
• Strong communication skills in English.
• Ability to provide thoughtful solutions.

Responsibilities

• Act as the first contact for customers and navigate their queries.
• Provide resolutions via phone, chat, and email.
• Ensure a positive experience for customers.

Skills

Transferable customer service skills

High standard of written and verbal English

Spanish-speaking skills

Ability to navigate multiple systems

Building great rapport

Job description

📍100% Office based (Farnborough), a starting salary of 💰£25,890 (prorated for part-time positions) + Benefits

Hello, we’re GoHenry.

Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built‑in controls give parents total peace of mind.

What part will you play?

A vital one! As a Customer Service Representative, you will be our customer’s first point of contact, fact‑finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in‑app chat, and email.

Shift pattern

This is a permanent Part‑time role working with a set shift pattern, offering peace of mind that your pattern won’t change each week.

• Option 1: Thursday 4pm-8pm & Saturday 2pm-10pm (11.5 Hours)

How we will support you

We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks – we take the lead from your progress and confidence.

After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.

Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.

What you need to join with

• You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
• A high standard of written and verbal English.
• Spanish‑speaking skills isn’t a must, but it would be a great asset on our team.
• Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
• A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers.

Application Process

We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in‑person interview at our office. We will communicate with you throughout.

Want to know more about GoHenry, the team, and our benefits?

Click here to view the full Job description.

Click here to view our candidate pack.