Member Services Agent (Part-time UK)

GoHenry; Farnborough; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading financial education firm in Farnborough is looking for a part-time Customer Service Representative. In this role, you will guide customers through their inquiries and provide solutions. Ideal candidates should have solid customer service experience, strong communication skills, and the ability to navigate multiple systems. The position offers a starting salary of £23,810 and a structured training program, ensuring you are well-prepared for customer interactions.

Qualifications

• Experience in contact centre, financial services, retail, or hospitality.
• Ability to explain and guide customers effectively.

Responsibilities

• Be the first point of contact for customer inquiries.
• Navigate customer queries and provide resolutions.
• Communicate via phone, in-app chat, and email.

Skills

Transferable customer service skills

High standard of written and verbal English

Comfortable with multiple systems

Passion for building rapport

Job description

📍100% Office based (Farnborough), a starting salary of 💰£23,810

(prorated for part-time positions) + Benefits

Hello, we’re GoHenry.

Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built‑in controls give parents total peace of mind.

What part will you play?

A vital one! As a Customer Service Representative, you will be our customer's first point of contact, fact‑finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in‑app chat, and email.

These are permanent part‑time roles working a fixed shift pattern offering peace of mind that your pattern won’t change each week.

• Option 1: Monday 4pm‑8pm & Saturday 12pm‑8pm (11.5 Hours)

How we will support you:

We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks – we take the lead from your progress and confidence.

After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.

Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.

What you need to join with:

• You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
• A high standard of written and verbal English
• Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
• A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers

We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in‑person interview at our office. We will communicate with you throughout.

Want to know more about GoHenry, the team, and our benefits?

Click here to view the full Job description.

Click here to view our candidate pack.

By providing your phone number, you consent to receive text messages about your application and interview process. You can opt out at any time by replying STOP to 1-619-793-3585.