Member Experience Lead – Gym & Wellness

Everlast Gyms; Blackburn; On-site; GBP 10,000 - 40,000; Full time

Job summary

A fitness company located in Blackburn is seeking enthusiastic individuals to enhance customer experience and support membership retention. Responsibilities include ensuring cleanliness and hygiene standards, acting as key holder, and achieving sales targets. If you are passionate about fitness, customer service, and willing to learn, this opportunity offers the chance for significant personal and professional development within an ambitious team.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion winners get double their salary

Opportunity to deliver personal training sessions

Qualifications

• Able to work flexible shifts to meet business needs.
• Driven and ambitious with a desire to learn and develop.
• Competent in administrative duties and customer service.

Responsibilities

• Maximise member and guest experience in the club.
• Support sales and retention of memberships.
• Maintain cleanliness and hygiene standards of the club.
• Act as a competent key holder covering shifts as needed.
• Contribute to achieving secondary spending KPI targets.

Skills

Outgoing personality

Positive mindset

Administrative duties

Customer service

Flexibility

Target focused

Job description

A fitness company located in Blackburn is seeking enthusiastic individuals to enhance customer experience and support membership retention. Responsibilities include ensuring cleanliness and hygiene standards, acting as key holder, and achieving sales targets. If you are passionate about fitness, customer service, and willing to learn, this opportunity offers the chance for significant personal and professional development within an ambitious team.