Member Experience Host & Gym Membership Advisor

Frasers Group; Birstall; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free gym membership

20% discount across Frasers Group

Monthly Frasers Champion awards – doub

Opportunity to deliver personal培训 (if/

Training and development opportunities

Job summary

Frasers Group is seeking a Host at Everlast Gyms in the UK. You’ll greet members, support membership sales and retention, and drive in-club spend while maintaining high cleanliness and safety standards. You’ll also perform key holder duties and assist with gym operations to deliver an exceptional member journey.

Ideal candidates are outgoing, sales-focused, and passionate about fitness, with the ability to adapt to varied shifts and learn for future progression within the Frasers Group family.

Qualifications

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Responsibilities

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Job description

Frasers Group is seeking a Host at Everlast Gyms in the UK. You’ll greet members, support membership sales and retention, and drive in-club spend while maintaining high cleanliness and safety standards. You’ll also perform key holder duties and assist with gym operations to deliver an exceptional member journey.

Ideal candidates are outgoing, sales-focused, and passionate about fitness, with the ability to adapt to varied shifts and learn for future progression within the Frasers Group family.