Membership Experience Host - Everlast Gyms

Frasers Group; Luton; On-site; GBP 13,776 - 16,531; Part time

Benefits offered by this job

Free gym membership

20% discount across all brands

Monthly Frasers Champion awards

Opportunity to deliver personal training sessions

Training and development opportunities

Job summary

A fitness company in Luton is seeking a Membership Experience Host passionate about providing excellent customer service. In this part-time role, the ideal candidate will welcome members, support membership sales, and ensure a positive club experience. Responsibilities include driving engagement, maintaining hygiene standards, and acting as a key holder. Join a dynamic team with growth opportunities and enjoy a free gym membership plus discounts across all brands.

Qualifications

• Outgoing and positive attitude.
• Confident in handling day-to-day club systems.
• Sales-focused with motivation to hit targets.
• Flexible with varied shifts and operational duties.
• Genuine interest in fitness products and services.

Responsibilities

• Welcome members and guests with professionalism.
• Support membership sales and retention.
• Promote products and services in the club.
• Maintain cleanliness and hygiene standards.
• Act as a key holder, opening and closing the club.
• Use membership software for administrative duties.
• Promote engagement through fitness challenges.
• Support gym floor initiatives.
• Handle member feedback and complaints.
• Recommend products and services confidently.

Skills

Customer service

Sales

Administration

Flexible and adaptable

Passion for fitness

Job description

Membership Experience Host - Everlast Gyms

3 days ago Be among the first 25 applicants

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in‑club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

About You

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in administration and able to handle day‑to‑day club systems.
• Sales‑focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s What You Can Expect

• Free gym membership.
• 20 % discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, We Live By Our Principles

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.

Seniority level

• Not Applicable

Employment type

• Part‑time

Job function

• Other

Industries

• Wellness and Fitness Services

Referrals increase your chances of interviewing at Frasers Group by 2×.

Get notified about new Host jobs in Luton, England, United Kingdom.