Membership Host — Front Desk & Member Experience

Frasers Group; Rugby; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

20% Frasers Group brand discounts

Frasers Champion awards

Personal training opportunities (if PT

Training and development opportunities

Job summary

Frasers Group’s Everlast Gyms is seeking a friendly Host who greets members, assists with membership sales and retention, and promotes a welcoming, positive experience. You’ll perform key holder duties, use the club systems, and contribute to club operations to ensure a standout member journey.

Flexible shifts and a passion for fitness are valued as you help drive engagement and service quality. Benefits include a free gym membership and staff discounts across Frasers Group brands.

Qualifications

• Outgoing, positive and passionate about delivering great customer experiences.
• Confident in administration and able to handle day‑to‑day club systems.
• Sales‑focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Responsibilities

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Job description

Frasers Group’s Everlast Gyms is seeking a friendly Host who greets members, assists with membership sales and retention, and promotes a welcoming, positive experience. You’ll perform key holder duties, use the club systems, and contribute to club operations to ensure a standout member journey.

Flexible shifts and a passion for fitness are valued as you help drive engagement and service quality. Benefits include a free gym membership and staff discounts across Frasers Group brands.