Member Experience Host | Gym Community Builder

Gymbox - Head Office; London Borough of Southwark; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Development program

25 days holiday

Exchange of holidays

Pension plan

OpenUp access

Unlimited club access +1

Job summary

TrainMore in the UK is seeking a Host to be the first face of the club, welcoming members and delivering excellent service while building a sense of community. You’ll help keep areas clean, energise the space, and support safe operations by spotting issues, updating member records, and assisting with campaigns and administration.

Availability for ongoing hours and multi-club flexibility is essential. This role requires a friendly, proactive multitasker who can adapt to weekend and evening shifts

Qualifications

• Demonstrable ability to deliver excellent member service.
• Able to work flexible hours including weekends and evenings.
• Experience in hospitality or fitness desirable.
• Background in commercial economics or related field.

Responsibilities

• Provide excellent member service to members and prospects.
• Deliver club tours to prospects with up-to-date product information.
• Maintain cleanliness of member areas, gym floor, and vending areas.
• Stock towels, vending and protein shake machines.
• Proactively reporting maintenance or facilities improvements.
• Minimise health and safety risks and escalate as needed.
• Update member details in relevant systems.
• Open and close club following checklists.
• Support marketing campaigns and member administration.
• Flexibility to take on extra tasks as needed.

Skills

Customer service

Commercial mindset

Communication skills

Organisational skills

Stress resilience

Teamwork

Flexible hours

Weekend/evening work

Attention to detail

Multi-club work

Initiative

Adaptability

Job description

TrainMore in the UK is seeking a Host to be the first face of the club, welcoming members and delivering excellent service while building a sense of community. You’ll help keep areas clean, energise the space, and support safe operations by spotting issues, updating member records, and assisting with campaigns and administration.

Availability for ongoing hours and multi-club flexibility is essential. This role requires a friendly, proactive multitasker who can adapt to weekend and evening shifts